Customer Service Co-ordinator

We are currently seeking a Customer Service Co-ordinator to support the installation and servicing of company-owned equipment at customer sites and to act as a key link between customers and the business.

This role combines hands-on, customer-facing activity with coordination and communication, ensuring service standards are met and customer relationships are maintained in line with our customer commitment.

The role

As a Customer Service Co-ordinator, you will be responsible for installing, servicing, and maintaining company property at customer locations, while providing a high standard of customer service and communication.

Your responsibilities will include:

• Measuring and installing new customer accounts, renewals, and additions, including garment pre-fitting

• Servicing towel cabinets and other rental equipment in line with company standards

• Loading and unloading vehicles and placing items in designated areas at customer sites

• Carrying out stock checks as requested

• Building and maintaining positive working relationships with customers

• Identifying opportunities to expand the business and reporting these to management

• Liaising closely with the Customer Service department and supporting the wider team where required

• Undertaking ad-hoc duties as required to support operational and customer service needs

What we offer

This role includes a competitive benefits package, including:

• Access to a company Share Save Scheme

• Employee wellness programme

• Company pension scheme

• Life assurance

• Access to an award-winning training academy focused on skills development and career progression

About us

Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and offering long-term career opportunities.

Apply now to join Johnsons Workwear and be part of a well-established, growing organisation.